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Location:   Ottawa, Ontario, Canada

Mission:

To provide support in servicing designated customer accounts. Act as a liaison between the customer, manufacturing, design, finance, accounting and other departments, including sales personnel, to ensure conformance to customer requirements.

Roles and Responsibilities include:

• Manage customer inquiries relating to schedule changes, changes in technical specifications, design, etc.
• Provide sales support in the form of:
• Analyzing Request for Proposals
• Proposal Preparation
• Order Performance Analysis
• Design Specification Writing
• Sales Order Entry
• Coordinate Customer Visits
• Customer Correspondence
• Work with the Finance department to monitor payments and debtors.
• Act as back up service to the sales representative when called upon.
• Prepare customer reports and portfolio summaries for senior CBN management and sales staff.

Education:

• University Degree

Experience:

• Three years experience in account management and sales support, preferable within the technology sector
• Proven experience in international business, preferably within the Latin American region
• Experience in customer support and contract management
• Industry experience in integrated solutions

Skills and Abilities:

• Trilingual. French, English and Spanish (Written / Verbal), fluency is essential
• Other languages including Arabic may be considered an asset
• Demonstrated proficiency using Microsoft Office suites, including Power Point
• Ability to manage tasks to completion on schedule with little or no supervision
• Ability to multi-task
• Highly organized with strong oral and written communication skills, as well as creative presentation skills
• Ability to facilitate diverse groups. interests and bring issues to resolution in compressed time frames
• Highly motivated and self directed
• Possess advanced analytical skills with keen attention to detail
• Ability to manage customer inquiries and oversee and coordinate all administrative aspects of contract and order management
• Ability to work flexible hours and travel internationally, if required
• Eligible to obtain and maintain Canadian government secret level security clearance

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